Selling takes place exclusively subject to the following conditions. Variations, particularly oral subsidiary agreements, are only valid if we have given written confirmation of them.
Any transaction between the Buyer and the Seller are governed by the laws of the province of Quebec. The Seller also reserves the right to sue the Buyer or its Guarantor, if applicable, in the province of its domicile.
Most in-stock orders ship within 48-hours, Monday to Friday. Orders placed over the weekend will be processed on Monday morning.
Orders shipping to addresses in Canada leave from our warehouse in Montreal. Standard ground shipments usually arrive within 6 business days from when they leave the warehouse.
If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks. Please note that when your order is processed, you will receive an order confirmation verifying receipt of your order only. If items in your order are not available, we will notify you after reception of the order confirmation.
All prices quoted are in Canadian dollars and do not include any applicable taxes.
5. Payment Options
We accept Personal Cheque, Visa, Master Card, American Express and Paypal.
6.. Sales tax
Sales tax for products ordered on this online store is based on the applicable combined federal and provincial sales tax rate. For merchandize shipped within the province of Quebec, add 6% GST and 7.5% QST. For merchandize shipped in the province of Ontario, add 6% GST and 8% PST. For British Columbia, Manitoba, and Saskatchewan, add 6% GST and 7% provincial sales tax. All other provinces, add 6% GST or 14% HST, as applicable.
7. We protect you!
Please note that the shipping and the billing address MUST be the same. These measures have been established to protect So-Fine's customers against fraud and misrepresentation.
8. What you can exchange or return
So-Fine unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. If you are unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color.
Items that have been laundered or altered in any way cannot be accepted for exchange or return. Return or exchange must be done within 20 days of purchase.
Items purchased from the So-Fine Online Store cannot be exchanged or returned at any So-Fine Retail Stores.
9. How to Exchange
If you would like to exchange merchandise purchased from the So-Fine Online Store for a different size or color please follow these instructions. Items purchased online cannot be returned at So-Fine Retail Stores.
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Place the items you wish to return in a box |
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You must include a copy of the invoice |
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Please provide a brief reason for your dissatisfaction |
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Send to the following address: |
Consumer Exchanges/Returns Department
So-Fine
165 Barr St.
St Laurent, QC
H4T 1W6
Canada
You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.
Please allow 2-3 weeks for receipt and processing of your return. To inquire about the status of your request, please call our Order Line at +1 (514) 945-9247.
10. Changes in pricing and items available
Online store prices and items available are subject to change without notice. We endeavor to display to you only those items which are currently available to order. However, some items, size and/or colors can be out of stock at the time you order. Please note that new items are added frequently.
11. Privacy Policy: We will not share (or sell) our data with anyone. Period.
